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I own a 2012 Kia Optima Turbo. About 15 miles from Portsmouth our engine lost power. It was 4pm and we were traveling back to our home in NYC from Maine. Not an ideal situation to have a non-working car. Called Kia Portsmouth and was immediately connected to Nick Dargie. He was very calming, asked if we were safe, and reminded me of our Kia Roadside Assistance to get the free tow to them. Had the car towed to the dealer. Kia Roadside assistance (no affiliation with the dealer) was a disappointment in terms speed as we only had a narrow window until the service shop closed at 6pm. We arrived past 6pm and Nick & Steve stuck around to receive the car and see to it that we were taken care of. Without even asking they had a rental car waiting for us (gratis), they also told us that they would have it worked on first thing in the morning. I was obviously frustrated that we had to spend the night, but honestly Nick really made the situation significantly better. He was extremely communicative about the next steps, and even recommended where to stay and eat. With Nick's help with reducing my frustration, we basically treated it like an extra vacation day. In the end the car was assessed first thing in the morning, and fixed by lunchtime. They had the needed parts in stock so there was no delay. At pick up, Nick personally walked us to the car and sent us off. Nice touch! We got on the road and made it home with no problems whatsoever. Essentially one of the worst things that can happen to a car owner (getting stranded far from home when your car breaks down) coupled with THE BEST DEALER EXPERIENCE IN MY LIFE.. regardless of brand! Nick, Steve and Kia Portsmouth's Service should be used a the pinnacle benchmark for all other dealer service departments. I wish the dealers in the NYC area could learn from them in some way.

andrew beddini

Store Info:

Rt 1 South and 180 Mirona Ave, Portsmouth, NH 03801 Sales: (603) 431-2822 Service: (603) 431-2822

Sales Hours:

MON-SAT: 8:00AM - 8:00PM SUN: 11:00AM - 5:00PM

Service Hours:

MON-FRI: 7:00AM - 6:00PM SAT: 7:00AM - 5:00PM SUN: Closed